Total Cleaning Service Terms & Conditions

‍Last Updated on 11-11-23. 

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Thank you for choosing Total Cleaning Service. By scheduling any of our services, you agree to the following terms and conditions and authorize us to charge your credit card for the service provided. We promise to provide quality service by offering a licensed, bonded, and insured professional cleaning service.

Our 100% Satisfaction Guarantee means that if you are dissatisfied with any part of your cleaning, let us know within 24 hours, and we will send a crew back to your home to redo that area. Please note that our technicians must be allowed to return within 48 business hours from the original cleaning. To provide you with the best possible service, we kindly ask you to take note of the following guidelines:

1. Make your home accessible by providing us with a unique door code or lockbox code. If we cannot access your home, a fee will be charged (see lockout policy below).

2. Turn off your alarm systems before our technicians arrive for the cleaning service. While we are always diligent and careful in disarming and rearming the alarm according to your instructions, we will not be held responsible for false alarms or misuse of the alarm system. This includes any charges imposed by a local police department, security company, or other charges related to an activated alarm. Please note that we cannot accept any exceptions. By choosing our services, you agree to release Total Cleaning Service from any liability related to the alarm system, including failure to arm correctly.

3. Allow for full access to the home. Our technicians have a systematic approach to ensure efficiency and thoroughness. If you need to direct our technicians to clean specific areas first or in a different order, this adds additional time to your cleaning. We are happy to offer this service if needed, but you must notify us ahead of your cleaning so we can schedule the additional time. Any extra time accrued by our team will be charged at our current hourly rate in fifteen-minute increments.

4. Please ensure that your home is picked up and ready to be cleaned before our technicians arrive. Hourly charges may be incurred if cleaning technicians require more time, if your home is not prepared to be cleaned, or if a job is underestimated due to the home's condition.

5. We cannot clean bug infestations, bodily fluids, mold, or fire damage. If our staff feels unsafe in a home or environment, they will leave, or we will remove them. If we cannot clean the entire space due to the conditions, you will still be responsible for the full cost of the cleaning.

6. Complete customer service evaluations. Customer feedback is crucial in helping us offer the highest quality of service to all our clients. After each cleaning, we will send you a customer service survey by email or text. You are also welcome to call our office at (703)232-6027 with any feedback about our service.

We hope you enjoy our service, and thank you for choosing Total Cleaning Service.

Rescheduling, Cancellation, and Lockout Policy

At Total Cleaning Service, we value your time and ours. Therefore, we have a strict policy for rescheduling and cancellation, which we request you to follow to avoid any inconvenience.

Rescheduling or cancellation requires at least 48 hours of notice. If you cancel with less than 48 hours of notice and your cleaning is not rescheduled within a week, you will be charged the total anticipated cost of your scheduled cleaning without exceptions. This policy enables us to schedule another home in your place and ensure our employees' full work schedules. However, exceptions may be made for emergencies and illnesses. Even if you frequently cancel, even for emergencies or illnesses, you may still be charged the cancellation fee. We will make these determinations on a case-by-case basis.

Our cleaning hours are from 6 am to 6 pm. If our staff is sent away or locked out of your home between these hours, there will be a cancellation fee of 100% of your invoice. We understand that circumstances may arise, but we ask that you refrain from sending us away during our working hours.

We will reschedule any company-initiated schedule changes due to holidays or extreme weather conditions as close to your scheduled cleaning date as possible.

Thank you for your understanding and cooperation.

BREAKAGE AND DAMAGE POLICY

Our company strives to handle your belongings with utmost care, and we take responsibility for any damage caused during cleaning. However, we cannot guarantee identical replacement of damaged items. This is why we refrain from cleaning irreplaceable or sentimental valuable items. 

If any damage occurs during cleaning, please inform our office staff via phone or email within two business days of service. Otherwise, Total Cleaning Service may not be held liable. 

Please note that Total Cleaning Service is not responsible for any damage caused by faulty or improper installation, lack of maintenance, or general wear and tear of any items. Here is the revised version of the text you provided:

Additional Information from Total Cleaning Service:

Total Cleaning Service reserves the right to reevaluate rates anytime to ensure your satisfaction and meet your needs.
If you request changes to your service after receiving the original estimate, additional charges may apply, or a new estimate may be required.
Please note we cannot care for pets, plants, or children, as this poses a liability risk.

Payment Options and Policies:

We offer a range of payment options for our services, including checks, cash, VISA, Mastercard, American Express, Discover, Zelle, Cash App, Venmo, and bank transfers.

A $50 service charge with non-sufficient funds will be added to all checks. If a check is not received on the day of the cleaning, your credit card will be charged. There are no exceptions to this policy.

In case of declined cards or unpaid balances, a service charge of $25 or 15% interest, whichever is greater, will be applied.

If you pay by cash, please put it in a sealed envelope addressed to Total Cleaning Service.

By agreeing to begin service, you indicate acceptance of the Service Agreement and permission to charge your credit card.

‍PICTURES OF BEFORE AND AFTER WORK

We always take before and after photos of the work we perform. These pictures serve multiple purposes, including training, proof of performance, and promotion. You can check out our website for examples of before and after photos. If you prefer that we do not take pictures of the work areas in your home, please let us know when you schedule your cleaning.

NON-SOLICITATION OF Total Cleaning Service Employees:

As a part of the agreement for services with Total Cleaning Service, you are not allowed to hire any staff member introduced to you by Total Cleaning Service for any home-related services. We invest significant resources, time, and money into finding, interviewing, and training our employees. Each cleaning technician signs an agreement that prohibits them from performing any home-related service for any of our past or present customers.