Terms & Conditions

1. Booking & Scheduling

Appointments may be booked online through our website or by phone.

Appointment times are arrival windows and not guaranteed exact arrival times. We reserve the right to reschedule appointments due to weather, equipment issues, safety concerns, or other unforeseen circumstances.

2. Deposits & Payments

A non-refundable $100 deposit is required to secure your appointment for non-rug services. By paying the deposit, you acknowledge and agree to these Terms.

Deposits are used to reserve your scheduled time, prepare equipment and materials, and account for scheduling and travel logistics. Once an appointment is booked, that time is removed from availability and other work may be declined. For this reason, deposits are non-refundable.

The deposit is applied toward the final service total. Any remaining balance is due upon completion of service unless otherwise agreed in writing.

Failure to provide payment may result in cancellation of service or withholding of final documentation, photos, or completion confirmation when applicable.

Pricing: A $300 minimum applies to non-rug residential jobs. Stairs are billed at $95/set. Rug cleaning has its own separate pricing structure — see our rug cleaning calculator for details. Accepted payment methods: credit card, Venmo, Cash App, Zelle.

3. Cancellations & Rescheduling

Rescheduling: Appointments can be rescheduled at no penalty with at least 48 hours' notice — your deposit carries over to the new date. Please don't wait until the last minute: if you know you can't keep your appointment, reschedule or cancel as soon as possible so we can offer that time to another customer.

Late Cancellations: If your appointment is cancelled with less than 24 hours' notice, the deposit is forfeited.

No-Shows: An appointment is considered a no-show if, at the scheduled appointment time, any of the following occurs:

• You do not show up at the property, and/or
• You are not reachable by phone or text, and/or
• Provided access codes do not work

If we need to reschedule your appointment (equipment issue, illness, severe weather), we'll contact you as soon as possible and your deposit will carry over to the new appointment at no penalty to you.

4. Access to Property

You are responsible for ensuring safe and timely access to the service area. This may include providing door codes, garage codes, lockboxes, or on-site access approval.

For Move-In and Move-Out Cleaning services only: Before we arrive, please ensure that all cabinets, drawers, the dishwasher, and the refrigerator are completely emptied. Any personal items left behind may require removal, and a disposal fee may be added to the final cleaning price if applicable.

If we arrive and are unable to gain access to the property, we will attempt to reach you by both text and phone call. We will wait on-site for up to 30 minutes from our arrival time to allow you to respond or arrive. If access has not been gained within that 30-minute window, the appointment will be treated as a no-show, cancelled, and the deposit forfeited.

To ensure fairness for all parties, we document arrival time and any access issues (e.g., timestamped arrival photo) in the event of a disputed no-show or late-access claim.

5. Furniture & Belongings

Customers are responsible for removing small personal items, décor, electronics, and breakables prior to service.

Furniture moving is included only when explicitly stated for the selected service. We are not responsible for damage to items that are unstable, previously damaged, or improperly assembled.

6. Service Scope & Results

Services are performed according to industry standards and the scope selected at the time of booking.

Not all stains, odors, wear patterns, or damage can be fully removed or repaired. Results may vary based on material type, condition, age, and prior treatments.

Certain conditions—such as weakened carpet backing, delamination, color loss, fiber damage, permanent staining, or material defects—may limit results or increase the risk of failure during cleaning or repair.

7. Estimates & Pricing Adjustments

Estimates and online quotes are based on visible conditions and the information provided at the time of booking.

In some cases, additional issues may be discovered once work begins or materials are accessed. If additional work is required that was not visible or reasonably identifiable prior to service—such as damaged tack strips, subfloor issues, padding failure, or hidden pet damage—we will communicate the findings and any associated price adjustments before proceeding.

Final pricing may be adjusted accordingly.

8. Right to Refuse or Cancel Service

We reserve the right to refuse, pause, or cancel service if actual job conditions differ from the information provided at the time of booking.

This includes, but is not limited to:

• Misrepresentation of the scope of work
• Unsafe, unsanitary, or hazardous working conditions
• Structural or material conditions that could result in damage or personal injury
• Excessive clutter or blocked access preventing proper service
• Presence of biohazards, pests, or aggressive animals
• Conditions requiring services outside the selected scope or pricing

If service is refused or canceled due to these conditions, the deposit may be forfeited and a trip or assessment fee may apply.

We will always communicate any issues before canceling service whenever possible.

9. Conduct & Professional Interaction

We expect all interactions to remain respectful and professional.

We reserve the right to refuse, pause, or cancel service if a customer, occupant, or any individual present becomes hostile, threatening, abusive, or argumentative in a manner that interferes with our ability to safely and professionally perform the service.

This includes verbal harassment, aggressive behavior, intimidation, or refusal to follow reasonable instructions related to safety or service execution.

If service is stopped or canceled due to these conditions, the deposit may be forfeited and applicable fees may apply.

We are committed to providing a positive experience and will always aim to resolve concerns professionally whenever possible.

10. Pre-Existing Conditions, Accidental Damage & Liability

We take care to perform all services professionally and according to industry standards.

We are not responsible for pre-existing damage, normal wear and tear, manufacturer defects, improper installation, or issues caused by prior cleaning methods, chemical treatments, or age-related deterioration.

If accidental damage is caused directly by our work, we will take reasonable steps to repair or correct the issue when possible. Any claims must be reported within 7 days of service completion so the issue can be properly evaluated.

Our responsibility for accidental damage is limited to the reasonable cost of repair or correction related to the service performed. We are not responsible for full replacement, loss of use, or consequential damages unless otherwise required by law.

11. Safety & Work Environment

Pets must be secured during service. Work areas must be safe, accessible, and free of hazards.

We reserve the right to stop or refuse service if conditions are deemed unsafe or unsanitary.

12. Photos, Video & Documentation

We may take before-and-after photos or videos for documentation, quality control, training, or marketing purposes.

No personally identifiable information will be shared without consent. If you prefer your property not be photographed, please notify us prior to service.

13. Satisfaction & Communication

If you have concerns about the service performed, please notify us within 7 days of service completion and allow us the opportunity to address the issue.

14. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. The most current version will always be available on our website.