The Total Precision Guarantee
We don't rush, cut corners, or leave a job half-done. If you're not completely satisfied, we return and re-clean at no charge.
What's Covered
Every service (rug washing, carpet cleaning, floor care, repairs, and everything else we do) is backed by the same promise: if the result isn't right, we come back and make it right. No charge, no argument, no paperwork. This applies to:
- Spots or stains that reappear after cleaning
- Rug odor that isn't fully resolved after odor treatment
- Any workmanship issue on a repair, stretch, or dye/color correction job
What's Not Covered
We'd rather tell you upfront than surprise you later:
- Stains that were already permanent before we arrived. Some staining (certain dyes, sun-fading, age-related discoloration, or damage from store-bought treatments applied before we're called) can't be reversed by any cleaning method. If we spot this during inspection, we'll tell you honestly before starting work. These aren't covered by the guarantee, because no cleaning process can undo them.
- New spots or damage that happen after our visit. The guarantee covers our work, not what happens afterward.
- Issues from a fiber or material that wasn't disclosed. E.g., a rug misidentified as one fiber type when it's actually another. Rare, since we test before we clean, but worth naming.
How to Report an Issue
If something isn't right after a job:
- Contact us within 7 days of service
- Call, text, or email. 703-232-6027 or contact form
- We'll schedule a free re-clean or correction. No paperwork, no hassle
See the Results We Stand Behind
The guarantee applies to rug cleaning,carpet cleaning, wood floor cleaning, repairs and every other service we offer. Browse realbefore-and-after photos from local jobs, ormeet Matthew Tyson, the owner-operator behind the promise.
A Separate, Specific Warranty: Rug Padding
Rug pads we install come with their own additional protection: the Rug Pad Wizard Life of the Rug warranty. Separate from and in addition to the Total Precision Guarantee, covering the pad itself for the life of your rug.
Frequently Asked Questions
What if I'm not satisfied with a job?
Contact us and we'll return to re-clean or correct the issue at no charge.
Do you guarantee stain removal?
We guarantee our process and workmanship. Some stains are permanent before we ever arrive, if that's the case, we'll tell you during inspection, before any work begins.
What happens if a spot comes back after cleaning?
That's exactly what the guarantee covers. We'll come back and re-treat it at no charge.
Does the guarantee cover repairs and dye work too, or just cleaning?
All of it, cleaning, repairs, stretching, and color/dye correction are all backed by the same guarantee.