Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name
• Phone number
• Email address
• Physical address (service location)
• Service details and preferences
• Payment information (processed securely through Fieldd)
• Gift card purchase and redemption details
• Photos or videos related to your service (when applicable)

2. How We Use Your Information

We use your information to:

• Schedule and manage service appointments for residential and commercial customers
• Provide quotes and respond to inquiries
• Communicate about bookings, confirmations, changes, or follow-ups
• Process payments and gift card transactions
• Send automated service reminders and follow-up messages via our booking platform
• Improve our services, website, and customer experience
• Comply with legal or regulatory requirements

3. Calls & Text Messaging (SMS)

By providing your phone number when booking or contacting us, you consent to receive service-related calls or text messages from Total Cleaning Service. These may include:

• Appointment confirmations and reminders
• Technician on-the-way notifications
• Booking updates or schedule changes
• Post-service follow-ups and review requests

4. Booking, Payments & Third-Party Services

All online bookings, cards on file, invoices, payments, and gift card transactions are processed through Fieldd (book.totalcleaningservice.com), our service management and payment platform. Information submitted through our booking forms is stored and processed by Fieldd in accordance with their privacy and security policies.

We may also use trusted third-party providers for:

• Website hosting. Cloudflare
• Analytics. Google Analytics
• Booking, payments & communications. Fieldd
• Estimate and confirmation emails. Resend
• Form spam protection. Cloudflare Turnstile
• Video playback. Wistia (rug padding page)
• Map. Google Maps (loads only if you choose to show the map)
• Payment processing. Fieldd / Stripe
• Lead generation & advertising. Google Local Services Ads

5. Google Local Services Ads

From time to time, we may advertise through Google Local Services Ads (LSA), which allows customers to contact us directly through Google Search. If you submit a lead or message through Google LSA, your name, phone number, and service request details may be shared with us by Google. This information is used solely to respond to your inquiry and schedule service. Google's handling of your data is governed by Google's Privacy Policy (policies.google.com/privacy).

6. Photos & Video

With your consent, we may take before-and-after photos or videos at your property for documentation, quality control, training, or marketing purposes. These may be used on our website, social media, or YouTube channel.

No personally identifiable information such as your name, address, or face will be shared without your explicit permission. Photos show floors, rugs, or surfaces only.

If you prefer that no photos or videos be taken at your property, please notify us prior to or at the start of service.

7. Cookies & Analytics

Our website may use cookies or similar tracking technologies to analyze traffic, understand how visitors use our site, and improve functionality. We use Google Analytics 4 to measure visits and which links, buttons and forms are used (for example calls, texts, booking clicks, price-calculator use and form submissions), and Cloudflare Web Analytics for page-load performance. Google Analytics may set cookies in your browser. We do not use this information to identify you personally. You can control or disable cookies through your browser settings, or opt out of Google Analytics with the Google Analytics opt-out browser add-on. Disabling cookies may affect some website functionality.

8. Data Security

We take reasonable steps to protect your personal information using industry-standard security measures and trusted third-party platforms. All payment data is handled by PCI-compliant processors. While we work diligently to safeguard your data, no method of electronic transmission or storage is completely secure.

9. Data Retention

We retain personal information only as long as necessary to provide services, fulfill our business obligations, meet legal requirements, or resolve disputes. Customer records are retained in our booking system in accordance with Fieldd's data retention policies. Rug price estimates saved through our website's shareable links are kept for 30 days and then deleted automatically. When you submit a form on our website (a quote, pickup, estimate-by-email or partner request), we also keep a text copy of what you sent for 30 days, so your request is not lost if an email fails to send. That copy is deleted automatically and does not include any photos you attach.

10. Your Choices & Rights

You may request to:

• Access or receive a copy of your personal information
• Correct inaccurate information we hold about you
• Request deletion of your data, subject to legal or operational requirements
• Opt out of SMS/text communications at any time

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: