Appointment guide
How to Prepare for Your Carpet Cleaning
Everything to know before we arrive, with the rules that matter most at the top.
Quick Summary
The six things that matter most. Tap one to jump to the details.
- We do not move large or heavy furniture
- Water and power must be on, and heating or air conditioning working
- Keep pets off the carpet until it is completely dry
- Someone must be at the property during your appointment window
- Carpet usually dries in 4 to 6 hours
- We need 48 hours notice to cancel or reschedule
Furniture: what we move and what we don't
Please read: furniture
We clean the open carpet and the main traffic areas. We do not move large or heavy furniture such as beds, heavy dressers, TV stands, china cabinets or sofas.
We can move a few small, light pieces, such as chairs, end tables and lamps. Please ask when you book or at your estimate, not on the day.
We usually clean around furniture we don't move. If you want the carpet under it cleaned, move it before we arrive.
Water and power
Please read: water and power
Water and power must be on at the property. We fill our equipment from a sink or bathtub, so we don't need your hose.
If we arrive and cannot clean because the water or power is off, the no-show fee applies (50% of the job total, up to $300).
We also need your heating and air conditioning running so your carpet dries properly. If you are moving in or out, make sure the utilities are on before we arrive.
Carpet cleaning checklistTotal Cleaning Service, 703-232-6027
Before we arrive
Tick each item as you finish it.
Pets
Keep pets in another room while we work, and off the carpet until it is completely dry.
Drying
Carpet usually takes 4 to 6 hours to dry, and often less with good airflow.
Stains
Some stains and older damage may not come out fully. We will let you know what to expect at your appointment.
Access and parking
Please give us any gate or door codes, the building entrance, and where to park. For apartments and condos, check whether you need to reserve an elevator or get a parking pass.
On the day
- Someone must be at the property during your appointment window.
- We text you about 30 minutes before we arrive.
- We confirm the carpet area and condition at your appointment. You will know your final price before we start work.
Payment
Payment is due after the service is complete. We accept credit/debit cards, Zelle, Venmo, Cash App, check and cash. The credit/debit card you gave us at booking is not charged unless you cancel late or miss your appointment.
Cancelling or rescheduling
Please read: cancellation policy
We need 48 hours notice. Late cancellations (25% of the job total, up to $100) and no-shows (50% of the job total, up to $300) are charged as described in our terms.
To cancel, reschedule or ask a question, call 703-232-6027.
Questions or need to change something?
Call 703-232-6027.
Call 703-232-6027