Appointment guide
How to Prepare for Your Rug Pickup or Drop-Off
There is very little to do. Here is what helps, and what to expect.
Quick Summary
The six things that matter most. Tap one to jump to the details.
- Choose pickup from your home, or drop-off by appointment at our Springfield facility
- No need to move furniture. We help get the rug out and put everything back
- Someone needs to be home, unless you arrange a safe place or a neighbor
- Apartments and condos: we need parking, and a reserved elevator if your building requires it
- No deposit and no card on file. You pay when your rug comes back
- Rescheduling is free with at least 48 hours notice
Pickup or drop-off
We pick up from your home, or you can drop off by appointment at our Springfield facility.
Use the rug price calculator to see your price and schedule, or call or text 703-232-6027.
Pickup orders have a $250 minimum ($500 in apartment and condo buildings). Drop-off has no minimum.
Furniture and rug pads
You don't need to move furniture. If there is furniture on the rug, we help move it to get the rug out, and put it back in place when we bring your clean rug home.
If it is easier for you, you can take the rug out ahead of time and have it ready for us.
You can leave the rug pad in place, as long as it won't be a trip hazard while the rug is gone. If you want the pad washed with the rug or replaced with a new one, tell us when you schedule.
No need to vacuum the rug first. Every rug gets a full wash in our facility.
Rug pickup checklistTotal Cleaning Service, 703-232-6027
Before we arrive
Tick each item as you finish it.
Pets
Please keep pets in another room or crated while we are there. Doors stay open while we move furniture and carry rugs in and out, and we want your pets safe and inside.
If a pet has had accidents on the rug, tell us. Pet urine and odor treatment for rugs is 100% guaranteed.
Access and parking
Please give us any gate or door codes, the building entrance, and where to park.
For apartments and condos, we need a place to park. If your building requires the elevator to be reserved, please reserve it for your pickup and delivery times.
On the day
- Someone needs to be home, unless you have a secure place where we can pick up and leave your rugs, or a doorman or neighbor can hand them over.
- We inspect and photograph each rug and note its condition.
- You get a written quote with one line per rug. You know your price before we wash anything.
If you are dropping off
Drop-off is by appointment only. Call or text 703-232-6027 to schedule.
Our facility is at 7653 Fullerton Rd, Suite G, Springfield, VA 22153. Look for the Total Cleaning Service banner over the door. Get directions (opens in a new tab)
When your rug comes back
Most rugs are back in 3 to 5 business days. Delicate fibers like silk, viscose, hand-knotted wool, jute and Oriental or Persian rugs take 5 to 7.
With pickup, we lay your rug and pad back down and put back any furniture we moved.
With drop-off, your rug comes back rolled and held with a few bands of shrink wrap, ready to carry home and unroll.
Payment
No deposit and no card on file. You pay at the end: when we deliver your rug, or when you pick it up from our facility.
We accept credit/debit cards, Zelle, Venmo, Cash App, check and cash.
Rescheduling
Rescheduling is free with at least 48 hours notice. Call or text 703-232-6027.
Ready to get your rug cleaned?
See your price in about a minute and schedule, or call or text 703-232-6027.